Returns and Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at emeraldloveparaiba@gmail.com. If your return is accepted, buyers are responsible for return shipping costs, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at emeraldloveparaiba@gmail.com

We don't accept cancellations

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Please contact us if you want to exchange: emeraldloveparaiba@gmail.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at emeraldloveparaiba@gmail.com

Please be noted that a 15% restocking fee will be applied for returned items.

But please contact me if you have any problems with your order.